Returns & Refunds

We want you to love what you receive. If something isn't right, here's how returns work — whether you're in Ireland, the UK, or anywhere in the EU.

Cooling-Off Period

14-Day Right to Cancel

You have the right to cancel your order within 14 calendar days of receiving your item, for any reason. Email returns@vintora.eu within 14 days of receiving the goods. You then have a further 14 days to return the item.

To exercise this right, you must notify us in writing (email to returns@vintora.eu) within 14 days of receiving the goods. You then have a further 14 days from the date of cancellation to return the item to us.

This right applies to all customers in Ireland, the United Kingdom, and the European Union.

Return Conditions

Items must be unworn, with original VINTORA tags attached, free from perfume/deodorant/smoke, and not washed or altered.

Vintage sizing note: Vintage garments differ from modern sizing. Please check the measurements in every listing before purchasing.If the listing does not have detailed measurements; please reach out to us. We'd be happy to help.

Return Process

Step-by-step

  • Step 1: Email us at returns@vintora.eu within 14 days of receiving your order, stating your order number and reason for return.
  • Step 2: We will confirm your return and provide our return address.
  • Step 3: Post the item back to us within 14 days of cancellation, using a tracked and insured service. We recommend keeping your proof of postage.
  • Step 4: Once we receive and inspect the item, we will process your refund within 5 business days.

Return Costs

Who pays for return postage?

Change of mind: buyer pays return postage (all destinations). Faulty or not as described: VINTORA covers return postage.

Faulty, damaged, or not as described: VINTORA will cover the return postage cost. Contact us and we will arrange a prepaid return label or reimburse reasonable postage costs.

International returns

Customers in the UK and EU are responsible for return shipping costs on change-of-mind returns. Please use a tracked service with your local postal provider. Any customs duties or charges incurred on the return parcel are the responsibility of the buyer.

For faulty or not-as-described items, we will arrange and cover the cost of return postage regardless of your location.

Refund Details

Refunds issued to original payment method within 5 business days of receiving the returned item. Allow 5–10 business days for the refund to appear in your account.

Legal note: Under the Consumer Rights Act 2022 and the EU Consumer Rights Directive (2011/83/EU), your statutory right to cancel a distance contract within 14 days is unaffected by this policy. If we fail to inform you of your right to cancel, the cancellation period extends by 12 months. Your statutory rights are not affected.

Items That Cannot Be Returned

  • Items purchased with a disclosed fault or defect (e.g. listed as "sold as seen" with specific flaws described)
  • Items that have been worn, washed, altered, or returned without tags
  • Items returned after the 14-day cancellation period

For hygiene reasons, underwear and swimwear (if ever stocked) cannot be returned once the hygiene seal has been broken.

Faulty or Incorrect Items

Contact returns@vintora.eu within 14 days with photos. We offer a full refund including return postage costs.

Statutory remedies: Under the Consumer Rights Act 2022, if goods are not in conformity with the contract (faulty, not as described, not fit for purpose), you are entitled to a repair, replacement, price reduction, or refund. These statutory rights exist in addition to our returns policy and are not limited to 14 days.